Description

Summary
Supports the customer relationship by maintaining a deep product techincial knowledge and providing technical advice, support and expertise in order to solve our customers’ problems. This position works closely with the sales team, other departments and customers to create initial layouts for accurate quotes and proposals. Liaisons with all department within the company to support the customers technical needs.
The duties listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Collaborate with sales, engineers, and customers to provide technical expertise for the quoting and proposal process.
• Ability to communicate strong knowledge of Span Tech products and material handling concepts to solve our customer’s need in the most efficient way possible.
• Assist sales team to help solve complicated customer needs in the most efficient manner.
• Review product design for compliance with customer requirements or specifications.
• Ability to process opportunities/quotes according to our sales policies and procedures.
• Work closely with sales team to provide CAD drawings to customers as needed.
• Visit customer’s facilities as needed to document customer’s requirements and determine appropriate solution for customer, review future projects, etc.
• Create initial bill of materials and component lists for electrical and mechanical systems.
• Maintain knowledge of current information pertaining to any assigned accounts.
• Document all interactions.
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• Leverage industry knowledge and creativity to develop and compare alternative system designs that optimize the application of different material handling equipment, components, and conveyors.
• Assist with preparation of proposal documentation to facilitate the transition to the detailed design phase.
• Work with sales team on product testing when needed.
• Review product design for compliance with customer build specifications.
• Participate in the facilitation of trade shows.
• Required to entertain customers and prospects periodically.
• Attend all meetings as required.
• Follow all company policies and procedures.
• Perform additional duties as assigned.